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USEFUL INFORMATION AND BOOKING TERMS & CONDITIONS
Please read through the following, important information about the festival:- The following information is only applicable to the Twinwood Festival · Tickets. Please allow 7 days for delivery of your receipt if booked by telephone or online, and allow 14 days if booked by cheque. Tickets will be posted out after March 2010. When you receive your tickets, please check they are correct, put them in a safe place, and remember where they are! Tickets can’t be replaced if lost. If you are camping, you will also receive a campsite pass, which should be displayed on your vehicle’s windscreen whilst on site. · Wristbands. Your ticket will be exchanged for a wristband on arrival at the festival. The wristband is what will allow you to gain entry into the site. The wristband must be worn at all times during the duration of your stay. Wristbands can’t be replaced if lost or if taken off. · Directions. Our address is: Twinwood Arena, Twinwood Road, Clapham, Bedfordshire MK41 6AB. · It is important to bring your brochure with you and read the information sheet that will be given to you on arrival, so that you can plan the entertainment that you wish to see during the course of the festival, and so that you know where the security, information and first aid points are. (The Festival brochure will be posted out to everybody on our mailing list after March) · Dogs must NOT be brought into the site by day visitors. Camping visitors may bring well behaved pet dogs into the campsites only. Dogs are not permitted onto any other area of the showground other than the Twinwood campsites. Public footpaths are nearby for exercising dogs. All owners must bring equipment to clean up after their dogs. Dogs must be kept on leads at all times. · Gazebos and Large Umbrellas may NOT be taken into the arena as they can cause considerable distress to other people who are sitting behind them! (see picture) Also, in windy conditions gazebos & large umbrellas quickly become dangerous. · Furniture. A limited amount of seating is provided in front of both stages and near catering outlets. It is a good idea to bring lightweight folding picnic chairs or blankets to sit on. Please note that tables are NOT allowed to be taken into the Arena for safety reasons (Tables for use inside the Private Arena boxes is OK). · Food and Drink. There is a large selection of good, high quality caterers, serving all types of hot and cold foods. The bars are stocked with a large range of beer, lager, cider, wine, spirits, and soft drinks, and are at Pub prices. Tea and Coffee can be found at many locations around the site. · No Cooking, barbecuing or boiling water appliances are allowed in the Arena or any other part of the showground except in the campsite, by persons camping and caravanning. · Barbecues. For those camping: cooking, using small barbeques is permitted by caravan and campers in the campsites only. All persons intending to cook food or have a BBQ must have either a fire extinguisher or a bucket of water or sand situated close to the BBQ whilst in use. BBQs must not be left unattended until the appliance is completely cold. Fires must be contained in a purpose made Barbeque, and be operated in a safe and responsible manner, and kept at a safe distance away · Twinwood Campsite facilities. There are permanent flush toilet blocks, and a number of mobile toilet cubicles. There are mobile shower units, Elsan points, Fresh water points, and the campsites have lighting in. There is a shop in the Arena selling basic groceries, toiletries, newspapers and cigarettes etc. Twinwood Airfield campsites are situated in an elevated position and have wonderful scenic views across Bedfordshire. Water for the festival is from Twinwood’s own supply and is a scarce resource, please bear this in mind and keep showers short and ensure water points are not left running. There are no electric hook up points. (Other campsites are situated in Clapham village and may have different facilities, see www.twinwoodevents.com/accommodation.html) · Disabled visitors. We have disabled mobile toilets close to the Arenas, & two disabled car parks. One is for non-wheelchair users, & is serviced by our shuttle bus, & will take visitors straight to the Main Arena entrance. The other is for wheelchair users who cannot use the bus, & is nearer to the Arena. We have ramps onto the Arena decking area, & ramps into the bars. For disabled camping visitors, if you have a disabled badge, we will do our best to accommodate your needs. You must · Entry Times. · Dress Code. Twinwood Festival is a fun and relaxed event. Wear what you are comfortable in! About a third of visitors dress in 1940s or 50s clothing and uniforms, so you will not feel out of place if you decide to dress up. Please note, the Arena is grass, and the pathways are stony. (It is a good idea to bring a pair of trainers for walking between the different Arena’s, so that expensive dance shoes are not damaged.) Remember that we cannot predict the weather so please bring clothing for all eventualities. A sun hat is often useful. The evening performances end quite late, and a warm jacket will be useful at the end of the evening. A big attraction of this festival is the fact that many make the effort to dress in period costume and World War II uniforms, but we would ask visitors not to display Axis insignia or medals that may cause offence. · The Dance Floors. Twinwood dance floors have a reputation of being the best outdoor event dance floors! There are large, sprung, wooden, outdoor dance floors, in front of each stage, and indoor dance floors in the hangar, the dance marquee and the Tin Hat. In case of inclement weather, the outdoor dance floors will be slippery when wet, and Twinwood Events cannot accept responsibility for accidents which occur on a wet dance floor. · Car Parking is free, & a free shuttle bus service is provided to all visitors between the Showground & the Car Park. · A first aid and paramedic team are on site during the festival. · Tickets are Non-Refundable. · If you experience any difficulties or have any problems at all, whilst on the site, please first report to the security stewards, wearing the high visibility jackets, and who are in attendance at the festival for the whole duration, day and night. · All scheduled bands & artistes are contracted & Twinwood Events Ltd accepts no responsibility if an act fails to attend, or at the time scheduled. · All RAF displays are subject to aircraft availability, operational circumstances and weather permitting. · Trading. The selling of goods, distribution of leaflets and advertising, etc is strictly forbidden and can only be carried out by those official traders who have paid their pitch fee, and have the permission of Twinwood Events Ltd. · Photography. Cameras for personal use are welcome. No professional filming or photography is allowed. Twinwood Events official site photographers may take photographs of the crowd for use in future promotional literature, and tickets are purchased on this understanding. · POLICY TOWARDS ILLEGAL DRUGS. Twinwood events will not allow illegal drugs or substances onto the festival grounds. Clear signage at the arena entrance details prohibited items. Any persons suspected of being in possession of illegal drugs/substances will be asked to leave the site and the police may be called. · Twinwood Events Ltd will not accept liability for personal damages, losses or injuries sustained at this event - including damage and losses to property and motor vehicles. All that remains to say, is that we look forward to seeing you at the 2010 Twinwood Festival. Twinwood Festival, incorporating the Glenn Miller Festival of Swing, Jazz and Jive 2010 |