FAQs. Frequently Asked Questions
Here are the answers to some of the questions we're being asked about Twinwood Festival incorporating The Glenn Miller Festival 2010. Click on the question to see the answer. If you've got a question that you can't find the answer to, then please email us: info@twinwoodevents.com
THE MUSIC
What bands are playing, and what are the timings and running order?
Does my ticket include entry to everything during the festival?
TICKETING
What are the ticket prices?
How do I buy tickets?
When will the tickets be sent out?
Do we still need to order a ticket for our child under 5 even though they're free of charge?
Will we be able to purchase tickets on the gate?
GETTING TO TWINWOOD
Where can I find travel directions by car and public transport?
What are the car parking facilities at Twinwood?
LOCAL ACCOMMODATION AND CAMPSITES
Where can I find a list of local Hotels and B&Bs?
What facilities do Twinwood Campsites have?
What is the difference between Twinwood campsite A and B?
Can I camp for just one night?
Will I be able to park my car next to my tent?
Will I be able to pitch my tent next to my friend?
I belong to a camping club, can we book in together as a group?
Are dogs allowed onto the campsite?
Can camping passes be purchased on arrival?
Are there any other campsites locally?
ENJOYING THE FESTIVAL
What are the festival entry times?
Will I be able to re-enter the site if I leave during the day?
What types of food and drink will be at the festival?
Is there seating, or should I bring my own chairs?
What is an Arena Box?
What is a table in the Arena Marquee?
Will there be a festival souvenir programme?
Can I bring my Dog?
What do people wear?
What are the dance floors like?
What are the toilet facilities?
Will there be wheelchair access / disabled facilities?
Are barbeques allowed in the arena or carparks?
Are barbeques allowed in the arena or car-parks?
Will there be any covered areas if it rains?
Can I take a gazebo into the Arena?
Where is the nearest ATM or cash point machine?
Are there any shops at the festival?
What shops does Clapham village have?
What’s your camera and filming policy?
OTHER
I'm interested in being a trader at Twinwood Festival.
I’m interested in bringing a coach group to Twinwood Festival.
I'd like to volunteer to help at the Twinwood Festival.
I'm having trouble using this website, what can I do?
How do I find out about terms and conditions?
Answers:
THE MUSIC (back to top)
What bands are playing, and what are the timings and running order?
Please CLICK HERE for the full band line up, running order and timings.
Does my ticket include entry to everything during the festival?
Yes. Your ticket includes entry to everything that is happening on the day or days your ticket is
valid for, including all concert performances, shows, dances, exhibits, museums, etc, etc.
TICKETING (back to top)
What are the ticket prices?
Please CLICK HERE for our ticket prices.
How do I buy tickets?
Please CLICK HERE to find out how to buy tickets.
When will the tickets be sent out?
· If you order before March, you will receive your receipt by post within a week of your order, and your tickets will be posted to you during March.
· If you order after March, your tickets will be posted to you within 10 days of your order.
· If you order your tickets within 10 days before the festival start date, you wont be sent tickets by post, but instead you will be given a unique ticket collection number (by telephone or email), which you will need to quote to collect your tickets upon arrival at the festival.
Do we still need to order a ticket for our child under 5 even though they're free of charge?
You don’t need to order a ticket for children under 5, but we need to know how many people are coming, so please mention to us when you book, that you are bringing an infant.
Will we be able to purchase tickets on the gate?
It is better to buy tickets in advance because tickets may sell out. In 2009 tickets sold out well in advance and were not available on the gate. If there are tickets available to buy on the gate, there is a surcharge of £5 added to each adult ticket bought on the gate. Check our website to see if tickets are getting low or sold out.
GETTING TO TWINWOOD (back to top)
Where can I find travel directions by car and public transport?
Our address is: Twinwood Arena, Twinwood Road, Clapham, Bedfordshire MK41 6AB.
Tel: 01923 282725. Twinwood Airfield is in Clapham, which is the first village north of Bedford on the OLD A6. Follow signs to CLAPHAM and “Bodyflight Indoor Skydiving” Twinwood Road is off the roundabout in the village. It is signposted here “Glenn Miller Museum” and “Bodyflight Indoor Skydiving”. Proceed up the Twinwood Road until you see the woods. Just before the woods, take the turning off to the RIGHT into the track leading to Twinwood Arena. For more detailed travel directions including using public transport CLICK HERE.
What are the car parking facilities at Twinwood?
There are many acres of free car parking at Twinwood Airfield, and a free shuttle bus service is provided to all visitors between the main Arena and the North West Car Park. Visitors are welcome to bring their picnic chairs, etc onto the bus, and this free service means that whilst the distance between the car parks and main Arena is only about 360 metres, there are no long walking distances required at all. There are two disabled car parks, one for non-wheelchair users, who are able to use the bus to the Main Arena entrance, and one for wheelchair users who are unable to use the bus.
LOCAL ACCOMMODATION AND CAMPSITES (back to top)
Where can I find a list of local Hotel and B&B’s?
Please CLICK HERE for our full accommodation list.
What facilities do Twinwood Campsites have?
The main camp site (A) is situated directly adjacent to the Arena and the mature oaks of Twinwood. It is a totally grassed area with beautiful views across Bedfordshire. The new Campsite B is in a new field which joins campsite A. It is a little further from the main Arena than site A, but is much closer than the old Campsite B was. facilities include: flush toilets with additional chemical ones, basic showering facilities, water points, chemical disposal point, good lighting and fire points. On arrival our staff will direct you to your plot. You will be given bin bags and our staff will collect rubbish from you. Due to the increasing cost of disposal we request that campers take home as much rubbish, particularly recyclable, as they can. Security staff patrol the site regularly and a permanently manned security point can be found at the site entrance. A First Aid and paramedic team are onsite during the festival. The campsite shop and café is situated in site (A) providing necessary provisions along with breakfasts etc. It is advisable for campers to bring a torch.
What is the difference between Twinwood campsite A and B?
The main camp site (A) is situated right next to the main Arena.
The new campsite (B) is the next field along from campsite A.
Can I camp for just one night?
Not in the Twinwood campsites. To book a camping pitch in one of Twinwood’s campsites, you need to book a minimum of two adult tickets both valid for 28th, 29th and 30th August 2010, and one camping pitch for each caravan, motorhome or tent. (small, single man tents can be booked in with one adult ticket). There are other campsites locally such as Outfields Farm Campsite, which is within walking distance across a country footpath 07501 224178, and Calvers Campsite in Clapham 01234 359584, and others see www.twinwoodevents.com/accomodation.html#camping
Will I be able to park my car next to my tent?
Yes. All the campsite pitches are well spaced out, and we can allow cars to park next to tents.
Will I be able to pitch my caravan next to my friend’s tent?
The campsite stewards fill the pitch spaces as people arrive, so if you want to be next to a friend, please try to arrive together. Generally the tents are in a separate area from the motorhomes and caravans, but we will always allow friends who arrive together to pitch up and park next to each other.
I belong to a camping club, can we book in together as a group?
Yes. If your group is larger than 8 units, we can allocate an area for your group. The group organiser must first contact us, to tell us the club’s name, and then each family can book their tickets and camping as normal, and they must quote the club name to us at the time of booking. Our stewards will allocate the club an area, and the size will be based upon the number of pitches that have been pre-booked into the club area.
Are barbeques allowed in the campsite?
Cooking, using small barbeques is permitted by caravan and campers in the campsites only. Every barbeque must have either a fire extinguisher or a bucket of water or sand situated close by whilst in use. Barbeques must not be left unattended until the appliance is completely cold. Fires must be contained in a purpose made Barbeque, and be operated in a safe manner, and kept at a safe distance away from tents. Fires on the ground are not permitted. Cooking or heating food or drinks is NOT permitted on the Arena, or by those who are not camping onsite.
Are dogs allowed onto the campsite?
Camping visitors may bring well behaved pet dogs into the campsites. Dogs are not permitted onto any other area of the showground other than in the Twinwood campsites. Public footpaths are nearby for exercising dogs. Owners must bring equipment to clean up after their dogs. Please keep dogs on leads at all times.
Can camping passes be purchased on arrival?
No. We have limited campsite space, and this will most likely be sold out before the festival start date.
Are there any other campsites locally?
Yes. The closest two campsites are Outfields Farm Campsite, which offers transport to the festival and is also within walking distance across a country footpath; 07501 224178. Calvers Campsite in Clapham; 01234 359584. For our full list of local sites click here:
www.twinwoodevents.com/accomodation.html#camping
ENJOYING THE FESTIVAL (back to top)
What are the festival entry times?
· Camping ticket holders & Traders can arrive on Friday 27th August from 11am until dusk. Those arriving after dusk will not be able to set up until Saturday morning, and no entry on Friday after 10pm. On Saturday, Sunday & Monday. Campers & Traders gates will be open from 8am. The campsites will close at midday on Tuesday 31st August.
· Day ticket holders gates will open from 10am on Saturday 28th, Sunday 39th & Monday 30th.
Will I be able to re-enter the site if I leave during the day?
Yes. On arrival you are given a wristband which indicates what day or days your ticket is valid for, and as long as the wristband is not removed from your wrist, you will be able to leave and re-enter the site with ease.
What types of food and drink will be at the festival?
There is a selection of quality caterers, serving all types of hot and cold foods. The three bars are stocked with a large range of real ales, beer, lager, cider, wine, spirits, and soft drinks, and are at Pub prices. Tea and Coffee can be found at many locations around the site.
Is there seating, or should I bring my own chairs?
A limited amount of seating is provided in front of both stages and near catering outlets. It is a good idea to bring your own lightweight folding picnic chairs or blankets to sit on. Please note that tables are NOT allowed to be taken into the Arena for safety and ambulance access reasons.
What is an Arena Box?
We have a few Private Arena boxes, which are situated on the main Arena, and can be hired for the day. At time of print there are still boxes for Monday, but boxes for Saturday & Sunday have already sold out. The Monday box is £80 for the day. The boxes are approx 12ft by 12ft, have a raised, wooden base, are covered on 3 sides and have a roof. They also have a private roped off grass area outside at the front. They are suitable for friends to share. The boxes don’t come furnished, and it is advisable to bring folding picnic chairs to use inside them.
What is a table in the Arena Marquee?
The Arena marquee is situated adjacent to the private Arena Boxes. It is open at the front, offering an excellent view of the stage. Tables in here can be pre-booked. The tables are the circular bistro type, with upright, bentwood chairs. The cost of hire is £35 per table on Saturday or Sunday, and £25 on Monday and includes up to 4 chairs. A fifth chair can be added for £5 extra. (If you need 6 chairs you will need 2 tables). The marquee has a hard floor, lighting and a private roped off grass area outside at the front. Picnic chairs can’t be used inside the marquee, but they can be stored at the back of the marquee when not in use. The marquee is the next best thing to an Arena box. Early booking essential.
Will there be a festival souvenir programme?
The festival souvenir programme is what we call our Festival Brochure. It is FREE and we will be posting it out to everybody on our mailing list after March. If you would like a copy please email us info@twinwoodevents.com, and you can also see it online. CLICK HERE to down load the brochure.
Can I bring my Dog?
Day visitors should not bring dogs, as they are not allowed onto the showground or Arenas. Campers are allowed to bring dogs, but they must stay within the campsites.
What do people wear?
Twinwood Festival is a fun and relaxed event. Wear what you are comfortable in! About a quarter of visitors dress 40s or 50s style. Please note, the Arena is grass, and the pathways are stony. (It’s a good idea to bring a pair of comfy shoes for walking between the different Arena’s). We cannot predict the weather so please bring clothing for all eventualities. A sun hat is often useful. The evening performances end quite late, and a warm jacket will be useful at the end of the evening. A big attraction of this festival is the fact that many make the effort to dress in period clothing and World War II uniforms, but we would ask visitors not to display Axis insignia or medals that may cause offence. If you want to dress in period style, but don't know where to start, have a look at the links page on our website for ideas of some shops and companies that sell or hire 40s and 50s style clothing & uniforms.
What are the dance floors like?
Twinwood’s superb dance floors are highly commended by the most experienced dancers. There are two large sprung, wooden, outdoor dance floors, in front of each stage, and two indoor dance floors in the hangar & dance marquee. In case of inclement weather, the outdoor dance floors will be slippery when wet. Twinwood Events cannot accept responsibility for accidents which may occur on the dance floor.
What are the toilet facilities?
There are plenty of toilets (flush toilets, and mobile chemical ones) across the festival site and in the campsites. The toilets are cleaned regularly throughout the day.
Will there be wheelchair access / disabled facilities?
We have disabled mobile toilets close to the Arenas, & two disabled car parks - one is for nonwheelchair users & is serviced by our shuttle bus, taking visitors to the Arena entrance. The other is for wheelchair users who cannot use the bus & is nearer to the Arena. We have ramps onto the Arena decking area & ramps into the bars. For disabled camping visitors, if you have a disabled badge, we will do our best to accommodate your needs. You must request disabled camping at the time of booking & the pitches closest to the facilities are strictly first come, first served & are limited in number. Please note that Twinwood Festival is an outdoor music festival. The surface of the Arena, car parks & campsites is grass, and the pathways & area near the museums are original tracks from WWII. The distance to the disabled campsite to the main Arena is approx 50m. The main Arena stage to the 2nd stage is approx 300m. (see site plan in brochure or on website). Please note that the pathways are quite stony, and some wheelchair users or people who are unsteady on their feet may need assistance.
Are barbeques allowed in the arena or car-parks?
No. Due to fire regulations, barbeques and appliances for the heating of food or drinks are not permitted in the Arenas or car parks. (Those who are camping can barbeque in the campsites only)
Will there be any covered areas if it rains?
The Twinwood Arena stage and the Control Tower stage are outdoors, and the show will go ahead, rain or shine. There are plenty of undercover and indoor areas, including the Dance Marquee, the Hangar, the Tin Hat Club, all of the bars, and all of the museums.
Can I take a gazebo into the Arena?
Gazebos and Large Umbrellas are not allowed to be taken into the arena, as they can cause considerable distress to other people who are sitting behind them. Also, in windy conditions gazebos & large umbrellas quickly become dangerous.
Where is the nearest ATM or cash point machine?
We don’t have onsite cash point facilities, but there are cash facilities at Sainsbury’s superstore, which is 2 miles away.
Are there any shops at the festival?
There is a convenience store in campsite A, selling basic groceries, newspapers, cigarettes, toiletries, etc. There are a variety of different types of caterers. There is a vast array of traders selling everything from vintage clothing and accessories, to music memorabilia, art and lots more.
What shops does Clapham village have?
The thriving village of Clapham is only one mile away, offering a Petrol station, Post Office, Chemist, Grocery Store, Bakery, Newsagent, Pubs, Restaurants and Take-Aways, etc. Sainsbury’s Superstore is only another mile on, with Petrol and Cash Point facilities.
What’s your camera and filming policy?
Cameras for personal use are welcome. No professional filming or photography is allowed. Visitors attending the festival might be photographed by Twinwood Events and images could be used in Twinwood Events future promotional literature.
OTHER (back to top)
I'm interested in being a trader at Twinwood Festival?
Twinwood Festival is now an extremely popular event and all the trade pitch space that we have gets snapped up very early on. If you are interested in becoming a trader at Twinwood Festival in the future, please email us with information about what you do, include your postal address and we will add you to our mailing list, so that you receive advance details and the booking form for the next available event.
I’m interested in bringing a coach group to Twinwood Festival.
If you are bringing a group of 20 people or more, who will all be arriving together by coach, then you will qualify for our coach groups rate. Please email us info@twinwoodevents.com or phone us
01923 282725 to request the coach groups booking form and to ask us about our coach rates.
I'd like to volunteer to help at the Twinwood Festival?
We are looking for SIA badged stewards who would like to volunteer to work at Twinwood Festival or Rhythm Festival, please call 01923 282725 or email us info@twinwoodevents.com
I'm having trouble using this website, what can I do?
Phone 01923 282725 or email info@twinwoodevents.com
How do I find out about terms and conditions?
Please CLICK HERE to read our terms & conditions.
