FAQs. Frequently Asked Questions
Here are the answers to some of the questions we're being asked about Twinwood Festival incorporating The Glenn Miller Festival 2010. Click on the question to see the answer. If you've got a question that you can't find the answer to, then please email us: info@twinwoodevents.com
THE MUSIC
What bands are playing, and what are the timings and running order?
Does my ticket include entry to everything during the festival?
TICKETING
What are the ticket prices?
How do I buy tickets?
When will the tickets be sent out?
Do we still need to order a ticket for our child under 5 even though they're free of charge?
Will we be able to purchase tickets on the gate?
GETTING TO TWINWOOD
Where can I find travel directions by car and public transport?
What are the car parking facilities at Twinwood?
LOCAL ACCOMMODATION AND CAMPSITES
Where can I find a list of local Hotels and B&Bs?
What facilities do Twinwood Campsites have?
What is the difference between Twinwood campsite A and B?
Can I camp for just one night?
Will I be able to park my car next to my tent?
Will I be able to pitch my tent next to my friend?
I'm sharing a tent with a friend, but I am arriving separately. Is this OK?
Can we use a generator in the campsite?
I belong to a camping club, can we book in together as a group?
Are dogs allowed onto the campsite?
Can camping passes be purchased on arrival?
ENJOYING THE FESTIVAL
What are the festival entry times?
Will I be able to re-enter the site if I leave during the day?
What types of food and drink will be at the festival?
Is there seating, or should I bring my own chairs?
What is an Arena Box?
What is a table in the Arena Marquee?
Will there be a festival souvenir programme?
Can I bring my Dog?
What do people wear?
What are the dance floors like?
What are the toilet facilities?
Will there be wheelchair access / disabled facilities?
Are barbeques allowed in the arena or carparks?
Are barbeques allowed in the arena or car-parks?
Will there be any covered areas if it rains?
Can I take a gazebo into the Arena?
Where is the nearest ATM or cash point machine?
Are there any shops at the festival?
What shops does Clapham village have?
What’s your camera and filming policy?
OTHER
I'm interested in being a trader at Twinwood Festival.
I’m interested in bringing a coach group to Twinwood Festival.
I'd like to volunteer to help at the Twinwood Festival.
I'm having trouble using this website, what can I do?
How do I find out about terms and conditions?
Answers:
THE MUSIC (back to top)
What bands are playing, and what are the timings and running order?
Please CLICK HERE for the full band line up, running order and timings.
Does my ticket include entry to everything during the festival?
Yes. Your ticket includes entry to everything that is happening on the day or days your ticket is
valid for, including all concert performances, shows, dances, exhibits, museums, etc, etc.
TICKETING (back to top)
What are the ticket prices?
Please CLICK HERE for our ticket prices.
How do I buy tickets?
Please CLICK HERE to find out how to buy tickets.
When will the tickets be sent out?
· If you order online before March, you will receive an automatic receipt by email, and your tickets will be posted to you during March. If you order by telephone or post, you will receive your receipt by email within 24 hours (please provide your email address if you have one), and your tickets will be posted during March.
· If you order after March, your tickets will be posted to you within 10 days of your order.
· If you order your tickets within 10 days before the festival start date, you wont be sent tickets by post, but instead you will be given a unique ticket collection number (by telephone or email), which you will need to quote to collect your tickets upon arrival at the festival.
Do we still need to order a ticket for our child under 5 even though they're free of charge?
You don’t need to order a ticket for children under 5, but we need to know how many people are coming, so please mention to us when you book, that you are bringing an infant.
Will we be able to purchase tickets on the gate?
Probably not. Twinwood Festival has been a sell out event every year since 2008. We do often have tickets available to buy on the gate for the MONDAY performances for £5 more than the pre-booked price, but if you intend to come on the Saturday, Sunday or camp then you wont be able to buy any tickets at the gate. Check our website to find out ticket availability.
GETTING TO TWINWOOD (back to top)
Where can I find travel directions by car and public transport?
Tel: 01923 282725. Twinwood Airfield is in Clapham, which is the first village north of Bedford on the OLD A6. Follow signs to CLAPHAM. Twinwood Road is off the roundabout in the village. It is signposted here “Glenn Miller Museum” . Proceed up the Twinwood Road until you see the woods. Just before the woods, take the turning off to the RIGHT into the track leading to Twinwood Arena. For more detailed travel directions including using public transport CLICK HERE.
What are the car parking facilities at Twinwood?
There are many acres of free car parking at Twinwood Airfield, and a free shuttle bus service is provided to all visitors between the main Arena and the North West Car Park. Visitors are welcome to bring their folding chairs, etc onto the bus, and this free service means that whilst the distance between the car parks and main Arena is only about 360 metres, there are no long walking distances required at all. There are two disabled car parks, one for non-wheelchair users, who are able to use the bus to the Main Arena entrance, and one for wheelchair users who are unable to use the bus.
LOCAL ACCOMMODATION AND CAMPSITES (back to top)
Where can I find a list of local Hotel and B&B’s?
Please CLICK HERE for our full accommodation list.
What facilities do Twinwood Campsites have?
The main camp site (A) is situated directly adjacent to the Arena and the mature oaks of Twinwood. It is a totally grassed area with beautiful views across Bedfordshire. Campsite B is the next field, joining onto campsite A. facilities include: flush toilets with additional chemical ones, basic showering facilities, water points, chemical disposal point, hair drying facilities, good lighting and fire points. On arrival our staff will direct you to your plot. You will be given bin bags and our staff will collect rubbish from you. Due to the increasing cost of disposal we request that campers take home as much rubbish, particularly recyclable, as they can. Security staff patrol the site regularly and a permanently manned security point can be found at the site entrance. A First Aid and paramedic team are onsite during the festival. The campsite shop and café is situated in site (A) providing necessary provisions along with breakfasts etc. It is advisable for campers to bring a torch.
What is the difference between Twinwood campsite A and B?
The main camp site (A) is situated right next to the main Arena.
The new campsite (B) is the next field along from campsite A.
Can I camp for just one night?
Not in the Twinwood campsites. To book a camping pitch in one of Twinwood's campsites, you need to book a minimum of two adult tickets both valid for the whole duration of the festival (Saturday, Sunday & Monday), and one camping pitch for each caravan, motorhome or tent (small, single man tents can be booked in with one adult ticket). There are other campsites locally such as Outfields Farm Campsite, which is within walking distance across a country footpath 07764 565560 , and Calvers Campsite in Clapham 01234 359584, and others.
Will I be able to park my car next to my tent?
Yes. All the campsite pitches are well spaced out, and we can allow a car to park next to the tent. Only one car is permitted onto each campsite pitch, so if you are sharing your tent or caravan with friends, please make arrangements to arrive at the festival together.
Will I be able to pitch my caravan next to my friend’s tent?
The campsite stewards fill the pitch spaces as people arrive, so if you want to be next to a friend, you must arrive together. Generally the tents are in a separate area from the motorhomes and caravans, but we will always allow friends who arrive together to pitch up and park next to each other.
I'm sharing a tent with a friend, but I am arriving separately. Is this OK?
Only ONE vehicle is permitted to park on a pitch, and that will be the vehicle in possession of the Campsite Pass. Please try to arrange to arrive at the venue together in one vehicle, but if it is not possible, then additional cars will be allowed to park in the public car park. Extra cars are not allowed to drive into the campsites to ‘drop off' items so you will need to carry your clothes and toiletries to your friend's pitch.
Can we use a generator in the campsite?
We recommend that you bring a fully charged Leisure Battery for use. However, if you do use a generator, please bear in mind that the majority of campers who (who believe there is no need for generator use at Twinwood Festival) find the noise of generators distressing.
Any generator this is used, may only be operated for short periods of time, not exceeding 30 minutes and generators must not be used before 10.30am or after 9pm. We will continue to review this situation and we hope that by responsible and limited use, for short periods only, we will not have to make further restrictions or ban them in future. Please note that this rule does not apply to the Twinwood Events Generators used to power the lighting towers which are an essential Health and Safety Requirement.
I belong to a camping club, can we book in together as a group?
Yes. If your group is larger than 8 units, we can allocate an area for your group. The group organiser must first contact us, to tell us the club’s name, and then each family can book their tickets and camping as normal, and they must quote the club name to us at the time of booking. Our stewards will allocate the club an area, and the size will be based upon the number of pitches that have been pre-booked into the club area. Please note: Campsite A sells out very quickly, and the campsite pitches are sold on a strictly first come, first served basis. We do not reserve pitches for club members that have not been paid for.
Are barbeques allowed in the campsite?
Cooking, using small barbeques is permitted by caravan and campers in the campsites only. Every barbeque must have either a fire extinguisher or a bucket of water or sand situated close by whilst in use. Barbeques must not be left unattended until the appliance is completely cold. Fires must be contained in a purpose made Barbeque that is raised off the ground, and be operated in a safe manner, and kept at a safe distance away from tents. Fires on the ground are not permitted. Cooking or heating food or drinks is NOT permitted on the Arena, or by those who are not camping onsite.
Are dogs allowed onto the campsite?
Camping visitors may bring well behaved pet dogs into the campsites. Dogs are not permitted onto any other area of the showground other than in the Twinwood campsites. Public footpaths are nearby for exercising dogs. Owners must bring equipment to clean up after their dogs. Please keep dogs on leads at all times. Ensure male dogs are kept well away from other peoples tents and propery to avoid any risk of leg cocking accidents! Owners of a dog causing a nuisance or irritation to others may be asked to leave the site.
Can camping passes be purchased on arrival?
No. You need to book well in advance for this popular event.
ENJOYING THE FESTIVAL (back to top)
What are the festival entry times?
· Camping ticket holders & Traders can arrive on the Thursday from 12 noon until 8.30pm, and on Friday from 10am to 8.30pm. Those arriving after dusk will not be able to set up until the following morning, and no entry on Friday after 9pm. On Saturday, Sunday & Monday. Campers & Traders gates will be open from 9am. The campsites will close at midday on Tuesday.
· Day ticket holders gates will open from 10.30am on Saturday, Sunday & Monday.
Will I be able to re-enter the site if I leave during the day?
Yes. On arrival you are given a wristband which indicates what day or days your ticket is valid for, and as long as the wristband is not removed from your wrist, you will be able to leave and re-enter the site with ease.
Wristbands are Non transferable. Any wristband which has been removed, damaged, or cut is rendered invalid and re-entry will not be permitted.
What types of food and drink will be at the festival?
There is a selection of quality caterers, serving all types of hot and cold foods. The three bars are stocked with a large range of real ales, beer, lager, cider, wine, spirits, and soft drinks, and are at Pub prices. Tea and Coffee can be found at many locations around the site.
Is there seating, or should I bring my own chairs?
A limited amount of seating is provided in front of both stages and near catering outlets. It is a good idea to bring your own lightweight folding chairs or blankets to sit on. Please note that tables are NOT allowed to be taken into the Arena for safety and ambulance access reasons.
What is an Arena Box?
We have a few Private Arena boxes, which are situated on the main Arena, and can be hired for the day. The boxes are approx 12ft by 12ft, have a raised, wooden base, are covered on 3 sides and have a roof. They also have a private roped off grass area outside at the front. They are suitable for friends to share. The boxes don't come furnished, and it is advisable to bring folding picnic chairs to use inside them. (Boxes become fully booked well in advance so book early if interested.)
What is a table in the Arena Marquee?
The Arena marquee is situated adjacent to the private Arena Boxes. It is open at the front, offering an excellent view of the stage. Tables in here can be pre-booked. The tables are wooden, rectangular pub style picnic tables and they have fixed bench seats. The marquee has a hard floor, lighting and a private roped off grass area outside at the front. Picnic chairs can't be used inside the marquee, but they can be stored at the back of the marquee when not in use. The marquee is the next best thing to an Arena box. Early booking essential.
Will there be a festival souvenir programme?
The festival souvenir programme is what we call our Festival Brochure. It is FREE and we will be posting it out to everybody on our mailing list after March. If you would like a copy please email us info@twinwoodevents.com, and you can also see it online. CLICK HERE to down load the brochure.
Can I bring my Dog?
Day visitors should not bring dogs, as they are not allowed onto the showground or Arenas. Campers are allowed to bring dogs, but they must stay within the campsites.
See rules above regarding dogs in the campsite.
What do people wear?
Twinwood Festival is a fun and relaxed event. Wear what you are comfortable in! About a third of visitors dress 40s or 50s style. Please note, the Arena is grass, and the pathways are stony. (It's a good idea to bring a pair of flat, comfy shoes for walking between the different Arena's). We cannot predict the weather so please bring clothing for all eventualities. A sun hat is often useful. The evening performances end quite late, and a warm jacket will be useful at the end of the evening. A big attraction of this festival is the fact that many make the effort to dress in period clothing and World War II uniforms, but we would ask visitors not to display Axis insignia or medals that may cause offence. If you want to dress in period style, but don't know where to start, have a look at the links page on our website for ideas of some shops and companies that sell or hire 40s and 50s style clothing & uniforms.
What are the dance floors like?
Twinwood's superb dance floors are highly commended by the most experienced dancers. There are large sprung, wooden in front of each stage indoors and outdoors. In case of inclement weather, the outdoor dance floors will be slippery when wet. Twinwood Events cannot accept responsibility for accidents which may occur on the dance floor.
What are the toilet facilities?
There are plenty of toilets (flush toilets, and mobile chemical ones) across the festival site and in the campsites. The toilets are cleaned regularly throughout the day.
Will there be wheelchair access / disabled facilities?
We have disabled mobile toilets close to the Arenas, & two disabled car parks - one is for nonwheelchair users & is serviced by our shuttle bus, taking visitors to the Arena entrance. The other is for wheelchair users who cannot use the bus & is nearer to the Arena. We have ramps onto the Arena decking area & ramps into the bars. For disabled camping visitors, if you have a disabled badge, we will do our best to accommodate your needs. You must request disabled camping at the time of booking & the pitches closest to the facilities are strictly first come, first served & are limited in number. Please note that Twinwood Festival is an outdoor music festival. The surface of the Arena, car parks & campsites is grass, and the pathways & area near the museums are original tracks from WWII. The distance to the disabled campsite to the main Arena is approx 50m. The main Arena stage to the 2nd stage is approx 300m. (see site plan in brochure or on website). Please note that the pathways are quite stony, and some wheelchair users or people who are unsteady on their feet may need assistance.
Are barbeques allowed in the arena or car-parks?
No. Due to fire regulations, barbeques and appliances for the heating of food or drinks are not permitted in the Arenas or car parks. (Those who are camping can barbeque in the campsites only)
Will there be any covered areas if it rains?
Yes, plenty. The Twinwood Arena stage is outdoors, and the show will go ahead, rain or shine. There are plenty of undercover and indoor areas, including the Control Tower stage with covered dance floor, The Dance Marquee, the Hangar, the huge Colonial Club, the Tin Hat Club, The Casablanca Club, The Café Bois de Jumeau, and all of the bars, and all of the museums.
Can I take a gazebo into the Arena?
No. Gazebos and Large Umbrellas are not allowed to be taken into the arena, as they can cause considerable distress to other people who are sitting behind them. Also, in windy conditions gazebos & large umbrellas quickly become dangerous.
Where is the nearest ATM or cash point machine?
We don’t have onsite cash point facilities, but there are cash facilities at Sainsbury’s superstore, which is 2 miles away.
Are there any shops at the festival?
There is a convenience store in campsite A, selling basic groceries, newspapers, cigarettes, toiletries, etc. There are a variety of different types of caterers. There is a vast array of traders selling everything from vintage clothing and accessories, to music memorabilia, art and lots more.
What shops does Clapham village have?
The thriving village of Clapham is only one mile away, offering a Petrol station, Post Office, Chemist, Grocery Store, Bakery, Newsagent, Pubs, Restaurants and Take-Aways, etc. Sainsbury’s Superstore is only another mile on, with Petrol and Cash Point facilities.
What’s your camera and filming policy?
Cameras for personal use are welcome. No professional filming or photography is allowed. Visitors attending the festival might be photographed by Twinwood Events and images could be used in Twinwood Events future promotional literature.
OTHER (back to top)
I'm interested in being a trader at Twinwood Festival?
Twinwood Festival is now an extremely popular event and all the trade pitch space that we have gets snapped up very early on. If you are interested in becoming a trader at Twinwood Festival in the future, please email us with information about what you do, include your postal address and we will add you to our mailing list, so that you receive advance details and the booking form for the next available event. You can also click here to download our trader booking form.
I’m interested in bringing a coach group to Twinwood Festival.
If you are bringing a group of 20 people or more, who will all be arriving together by coach, then you will qualify for our coach groups rate. Please email us info@twinwoodevents.com or phone us on 01923 282725 to request the coach groups booking form and to ask us about our coach rates. You can also click here to download our coach booking form.
I'd like to volunteer to help at the Twinwood Festival?
We are looking for SIA badged stewards who would like to volunteer to work at Twinwood Festival, please call 01923 282725 or email us info@twinwoodevents.com
I'm having trouble using this website, what can I do?
Phone 01923 282725 or email info@twinwoodevents.com
How do I find out about terms and conditions?
Please CLICK HERE to read our terms & conditions.
